User Experience
1 Essay
When We Finally Understood UX Was the Product
UX isn't just functionality; it's the emotional moments that make people love your product.
I had a hard realization recently: for years, we've been screwing up the user experience without even realizing it. This hit me at a product event in the Bay Area. A notable product expert was talking about microinteractions, those tiny moments in a user's journey that make or br...more